FAQs

Order Questions

How can I know the estimate delivery date?

Currently the total delivery time includes processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our studio. The item(s) will be shipped within 7 days.

Shipping time: The time for your item(s) to travel from our studio to your destination.

 

How do I know that my order has been shipped?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. So just sit back, look pretty and wait for that lovely email.

How can I track my package?

Once your order is shipped out, our system will send you a Shipping Confirmation Email that includes your tracking number.

Is it possible for me to change my order?

Having second thoughts about the size or color you ordered?

Yes, you can always contact us to change your order before it has been shipped.

 

Payment Questions

Which payment methods do you accept?

We currently accept common credit and debit cards for all orders. We also take security very seriously indeed, so your details will be safe with us.

The payment cannot go through, what could be the reason?

According to our experience, possible reasons for the failure of the payment might be:

  1. Incorrect or incomplete card/account information
  2. Inadequate credit or account balance
  3. Authorized or default online transaction limit is too low
  4. Technical problems with the payment system

We suggest you:

  1. Double check your card/account information to make sure it is correct
  2. Use a different card or payment method
  3. Contact your bank/service provider to enable related functions (e.g. global online payment) or get more details

If it is still not working, here are two other ways you can try. Firstly, please try it again later using another Internet browser. If it does not work, you may DELETE COOKIES to refresh your computer. But you need to log in our website again if you choose this way. If all the above suggestions cannot help you solve the problem, please email us  providing the error message on our website when you failed to finish the payment, we can make further investigation.

 

Shipping Questions

How do I know that my order has been shipped?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. So just sit back, look pretty and wait for that lovely email.

I entered the wrong shipping address—how can I fix it?

All address can be changed before it’s shipped. Send your updated shipping address to via email and we will take care of the rest. We normally send our response regarding your request to your email address within 24 business hours.

What countries or regions do you ship to?

We ship around South Africa. For any shipping required outside of South Africa, send us an email to make arrangements and agree on shipping costs.

Returns, Exchanges, Refunds

How do I exchange it for a different size if my item is not fit?

We are sorry your item doesn’t fit the way you wanted it to. You can definitely exchange it for a different size within 15 days of your item arriving. Please email us  within 15 days upon receiving it to initiate the process.

How do I return an item?

We strive to offer you the best shopping experience with our fast and Worry-Free return policy. Please email us the reason(s) and photograph(s)  within 15 days to accelerate the process.

How do I get a refund if I am just not happy with my order?

1)Email us within 15 days of receipt to initiate a refund.

2)Once the returned merchandise is received, your money will be refunded back to you.

3)Refunds do not include the shipping cost unless the item(s) are damaged or incorrect.

 

Sign up for our newsletter
Logo

Love yourself. You are enough.

  • I'm already a member

  • I'm new here