Delivery and Return Info

Rain Queen creations offers a R50 delivery fee within South Africa, 

During the checkout process, Rain Queen creations will determine your delivery options based on your delivery address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, Rain Queen Creations will deliver within 3 – 7 working days depending on where you live.

Returns and refunds

If you do wish to return an item to us, it is your responsibility to make sure that the returned items arrive safely and can be tracked

We offer our customers 15 days to return their products. Any shipping fees associated with making returns or exchanges are the responsibility of the customer.

As our garments are produced in limited quantities ,depending on availability, we are not always able to exchange for a different size but will try our utmost best to find the best possible solution.

A refund will be credited back to the customer's original method of payment and might take up to three weeks to process.

 

Delivery Type, Fees and Time Frames

During the checkout process, Rain Queen Creations will determine your delivery options based on your delivery address and postal code. For South African orders to main centres, irrespective of whether you select door-to-door or door-to-counter delivery, Rain Queen creations will aim to deliver within 3 – 7 working days. For South African orders outside of main centres, irrespective of the delivery type you select, Rain Queen creations will aim to deliver door-to-door or door-to-counter within 5 – 8 working days.

 

Standard Shipping

  1. As buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery.
  2. In the case of door-to-door delivery, your parcel will be delivered to the address you specified in the checkout process.
  3. In the case of door-to-counter delivery, your order will be delivered to the post-office nearest to your address within the postal code you selected.
  4. In the case of door-to-counter delivery, if the parcel is not collected within 15 days of it being delivered to the post office, the parcel will be returned to our studio and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
  5. As outlined above, all Rain Queen Creations standard deliveries take place during business hours i.e. there are no deliveries over weekends or on South African public holidays. 
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